Help and requests
Support
Having trouble accessing Twynd, a question about a Space or a request about your data? You can write to support even without a Twynd account.
General help
For product or technical questions, accessibility issues or content reports: support@twynd.space.
Describe the action you tried, the message displayed, the approximate date and your browser. If you include a screenshot, hide other people’s names and information that are not needed.
Personal data and access
For sign-in problems, a suspected leak or exercising your rights: support@twynd.space. State your request, the pseudonym and Space title if known, and whether you still have access in your browser.
Do not send your sign-in code, cookies or an identity document in the first message. Do not post a Space link or a private screenshot in a public channel to ask for help.
Without an account or after deletion
A guest without an account can also request access to, correction of or erasure of their data. A pseudonym alone may not be enough to find and verify the right participation. Support must work with you to determine what information is useful without requiring an account to submit the request.
Deleting an account does not automatically delete contributions in other people’s Spaces. Identify the specific data concerned so it can be reviewed.
Operator and provisional framework
Twynd is operated by Enzo Tenorio Reis Pinheiro, in Switzerland. Requests can be sent to the contacts listed on this page, even without an account. No immediate response time is promised.